This Refund Policy (“Policy”) applies to all purchases from us, unless stated otherwise.

At WireTap, customer satisfaction is our priority.

We offer refunds, repairs and replacements in accordance with the Australian Consumer Law and on the terms set out in this Policy.

Any benefits set out in this Policy may apply in addition to consumer’s rights under the Australian Consumer Law.

Please read this Policy before making a purchase, so that you understand your rights as well as what you can expect from us in the event that you are not happy with your purchase.

Cisco Meraki Return Policy & Cancellations

We are bound by Meraki’s return policy which can be viewed here

Effective January 30, 2022, all new Cisco and Meraki orders submitted for hardware, and any attached software, will be non-cancellable and cannot be modified starting 45 days prior to the current estimated ship date. Meraki license-only orders are not impacted by this policy. Non-cancellable orders are not eligible for RMA credit and are not eligible for an RMA exception. For additional information, please contact your Meraki representative.

To request a refund for your license-only order, please complete our RMA request form. All returns must meet the following criteria:

1. You purchased the product through an authorized Cisco Meraki reseller or directly from Cisco Meraki
2. You are the original purchaser of the product
3. You submit your refund request within 30 days of purchase

If your refund request is approved, Cisco Meraki will email you an RMA number and we will process your return. If you purchased through a Cisco Meraki reseller, your refund will be issued by that reseller. If you purchased directly from Cisco Meraki, we will issue a refund, typically within 15 days of processing the return. (If you paid by credit card we will credit the original credit card. If you paid by any other method, we will send you a check.)

AUSTRALIAN CONSUMER LAW

Under the Australian Consumer Law:

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

• To cancel your service contract with us; and
• To a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

We offer refunds, repairs, and replacements in accordance with the Australian Consumer Law.

The Australian Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy products and services.

If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this Policy and the Australian Consumer Law; the Australian Consumer Law will prevail.

Further information about the Australian Consumer Law and these Consumer Guarantees is available from the website of the Australian Competition and Consumer Commission.

If a product or service which you purchased from us has a major failure (as defined in the Australian Consumer Law) then you may be entitled to a replacement or refund. You may also be entitled to compensation for any reasonably foreseeable loss or damage resulting from that major failure

If a product or service which you purchased from us has a failure which does not amount to a major failure (as defined in the Australian Consumer Law) then you may still be entitled to have the goods repaired or replaced.

CHANGE OF MIND

We do not offer any refund if you simply change your mind, or find the same product or service cheaper elsewhere.

PRODUCTS DAMAGED DURING DELIVERY

In the event that a product which you ordered is damaged during delivery:

• Please contact us as soon as possible
• Any damaged product must be returned in the condition it was in when you received it, together with any packaging and other items which you received the damaged product.
• We will organize to repair the damaged product or to collect it and replace it with an equivalent product, or to provide a refund, provided that you contact us within 7 business days time from the date you received the product.

EXCEPTIONS

Notwithstanding the other provisions of this Policy, we may refuse to provide a repair, replacement or refund for a product or service you purchased if:

• You misused the said product in a way which caused the problem.
• You knew or were made aware of the problem(s) with the product or service before you purchased it.
• You asked for a service to be done in a certain manner, or you asked for alterations to a product, against our advice, or you were unclear about what you wanted.
• Any other exceptions apply under the Australian Consumer Law

PRODUCTS CONTAINING YOUR DATA

In some cases, products that you return may contain your data. The replacement or repair of these products may result in loss of your data. We recommend that you back up any data to avoid data loss. We recommend that you remove sensitive or confidential data as this data may be accessible by anybody who assesses or repairs your products. We are not responsible for any data which is lost as a result of the repair or replacement of your products.

REFURBISHED PRODUCTS

Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.

RESPONSE TIMES

We aim to process any requests for repairs, replacements or refunds within 14 days of having received them.

HOW TO RETURN PRODUCTS

You may contact us to discuss a return using the details at the end of this Policy.

We will pay any refunds in the same form as the original purchase or to the same account or credit card as was used to make the original purchase, unless otherwise determined in our sole discretion

You must provide proof of purchase in order to be eligible for a refund, repair or replacement.

You may be required to present a government issued identification document in order to be eligible for a refund, repair or replacement.

An address will be provided upon submission of a Return Authorisation Number being issued.

CONTACT US

If you wish to speak to us about this Policy or about any refund, repairs or replacements, you may contact us at:

sales@wiretap.com.au

WIRETAP PTY LTD

ABN 72 641 139 826

ACN 641 139 826